Appointments

To book an appointment you can either:

Call the surgery at 8am
Come to the surgery and speak to reception
Book you appointment through the NHS App / Patient Access app
Book online by using the following link here
- This will take you to our Accurx Portal which you can request appointments, prescriptions, sicks notes and much more. More information is provided below.

Online

Use Accurx only for Non-urgent requests only

Our online system is open from 8am till 6:30pm, Monday to Friday

Outside of these working hours, please use 111 online or call 111 if you require urgent medical help.

When you have submitted a response, we will review your request during the working hours and will tell you what will happen within one working day.

After submission, our team with offer one of the following:

An appointment on that day or a later day
A phone call on that day or a later day
A text message addressing your query and to inform you of what will happen next
Advice to go to a pharmacy or another NHS based service

Our practice will decide what is best for you based on your clinical need

In the submission form you will be given the choice how you want us to contact you whether it is:

Via text
Via phone call

To make sure we help you to the best of our ability please:

Submit one request per problem
Do not send duplicate requests

We offer telephone triage appointments, please call the surgery from 8am onwards Monday to Friday and you will be added to the doctor's triage list.

If you require an urgent appointment, please do call us at 8am or come to reception from 9am and we will try our best to accommodate.

If a face-to-face appointment is needed the doctor will arrange this following your telephone consultation with them.

We endeavour to enable 24-hour access for emergency appointments and 48 hours, for routine appointments.

Cancelling an appointment

If you do not require your appointment, please either:

Call the surgery
Cancel through your chosen health app

Enhanced Access

Coventry Navigation 1 is offering extra appointments through their Enhanced Access Clinic to all patients of Clay Lane Medical Practice. You can book an appointment with GPs, nurses, and other allied health professionals out of normal opening hours, including the weekends.

Enhanced Access is about giving you the convenience and choice to have your appointment at a time that better suits you or based on your needs. Enhanced Access appointments are delivered through "hubs". This may mean you need to travel to a different practice to that of your own if you decide to book an enhanced access appointment.

Coventry Navigation 1 started providing enhanced access clinics from June 2022. Regular Saturday clinics will be delivered from COCHC and Clay Lane Health Centre. Specialist clinics for renal and heart failure consultant, Women’s health clinics on Saturday will also be delivered.

Please Note: All Extended access appointments are booked Via your GP practice.

Extended Access Clinic opening times:

Monday till Friday: 6:30pm till 8:00pm
Saturday: 9:00am till 5:00pm

Emergencies

A serious emergency will be dealt with at any time of the day or night, and we have 24-hour telephone cover.

Chaperone

This practice has a chaperone policy. For arrangements, please ask at reception.

Interpretation

If you require an interpreter, please ask at reception, who will contact DA Languages and arrange an interpreter for you. Please leave at least 48hours for this.

If it makes you more comfortable, you can bring a family member or a friend who can interpret for you. Whether it is to book the appointment or to speak to speak to the GP over the phone or as a face to face appointment

Polish:
Jeśli potrzebujesz tłumacza, zapytaj w recepcji, a my skontaktujemy się z DA Languages i zorganizujemy dla Ciebie tłumacza. Prosimy o zarezerwowanie co najmniej 48 godzin na wizytę. Jeśli będzie Ci to wygodniejsze, możesz zabrać ze sobą członka rodziny lub znajomego, który będzie dla Ciebie tłumaczem. Niezależnie od tego, czy chcesz umówić się na wizytę, porozmawiać z lekarzem rodzinnym telefonicznie, czy osobiście.

Jeżeli wymagacie tłumacza, proszę pytają przy przyjmowaniu

Romanian:
Dacă aveți nevoie de un interpret, vă rugăm să contactați recepția, care va contacta DA Languages și va aranja un interpret pentru dumneavoastră. Vă rugăm să acordați cel puțin 48 de ore pentru acest lucru. Dacă vă simțiți mai confortabil, puteți veni cu un membru al familiei sau un prieten care vă poate interpreta. Fie că este vorba de programarea unei întâlniri, fie de o discuție cu medicul de familie prin telefon sau față în față.

Slovac:
Ak potrebujete tlmočníka, kontaktujte recepciu, ktorá vás bude kontaktovať s DA languages a zabezpečí tlmočníka. Na to si prosím vyhraďte aspoň 48 hodín. Ak vám to vyhovuje, môžete si so sebou priviesť člena rodiny alebo priateľa, ktorý vám bude tlmočiť. Či už ide o rezerváciu termínu, telefonický rozhovor s praktickým lekárom alebo osobný rozhovor.

Arabic:
إذا كنت بحاجة إلى مترجم، يُرجى الاستفسار في مكتب الاستقبال، حيث سيتواصلون مع شركة DA Languages لترتيب مترجم لك. يُرجى الانتظار 48 ساعة على الأقل.
إذا كان ذلك يُريحك، يُمكنك إحضار أحد أفراد عائلتك أو صديق ليُترجم لك. سواءً لحجز موعد أو للتحدث مع الطبيب العام عبر الهاتف أو كموعد شخصي.

Home Visits

It is normally always best for us to see a patient at the Medical Centre. This is because we will have full access to their medical records and better facilities for both examination and treatment of any problems identified.

However, we do understand that some patients are genuinely unable to make the short trip into see us. Therefore, we do offer home visits in some limited circumstances, normally where a patient is

Terminally ill or,
Housebound and cannot be mobilised

Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible.

Transport – We cannot undertake home visits for reasons of convenience or lack of transport. We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out. Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.
Please request visits before 11.00am whenever possible as this allows the Doctor to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.
A doctor/nurse will call you back on most occasions to assess your problem. This is to enable the doctor to prioritise visits.
It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. It also prepares the doctor to collect some information required as necessary for the visit.
In the past, GPs were able to do routine follow up home visits. Sadly, pressures of time and more patients needing attention means this is usually no longer possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or PAVS (Paramedic acute visiting service) will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

Your employer can ask you to confirm that you've been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.

If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.

However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.

You could also provide evidence from someone who is not a medical practitioner, e.g., a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Sick note policy:

For your first sick note please call the surgery to book a routine GP appointment after 7 days of illness.

For a repeat sicknote, please complete the request slip in reception and place in the red box in the entrance.
Or you can fill in our online form linked here. You are able to mention when you want the sick note to start and when you want it to end.

Your repeat sick note will be processed and ready for collection within 48 hours.

Sick notes cannot be issued in advance, only backdated.

Sick notes can be sent via text message as an alternative.

Test Results

Patients that have had bloods tests, CT scans, MRIs and/or X-rays requested by our GPs and clinicians, will have their results sent back to us in due time.

Blood tests results usual take up to a week to come back.

The time required for scans results to report back, unfortunately, vary between case to case, usually take a couple of weeks.

When they are back to the surgery, the results are given to the GPs to review. When the GP have reviewed the results, they will leave a comment whether it is normal or abnormal.

You may not receive a call or message if the results come back normal but if there any abnormalities in the results, our receptions staff will contact yourselves as soon as possible.

If you would like to know if your results are here or what your results are, there a few ways to find out:

You can call the surgery any time after 10am. Please note our reception staff can only notify you if the results are marked as normal or abnormal. If you require specific details, you will need to speak to a medical professional such as a GP or nurse, depending on the test.
You can also view your results online via the NHS App or Patient Access App. Both will tell you if the results came back and if the comment the GP had left. Specific details about your results are also shown in the app, such as the exact figures, what your results were last and a breakdown of the blood test.
Use our Accurx portal to request for an update of your test results by clicking here

To learn more about the apps, please check out our online services page here.